In force from: 30 October 2026
I know things come up sometimes. These rules are here so it stays flexible for you and predictable for me. They are part of the Terms.
Cancelling and moving a session
- Up to 24 hours before the session starts, you can cancel or move it free of charge in your account, on the Upcoming tab.
- For a pass, the session goes back on your pass. For a single session, it stays in your account and you can book a new time. If you don't want a new time, write to me and I'll refund the price.
- If I haven't confirmed the time you asked for yet, you can withdraw the request free of charge at any time.
Late cancellation and missed sessions
- If you cancel within 24 hours, the session counts as used: it comes off your pass, or for a single session the price isn't refunded.
- If you don't come and don't cancel, the session also counts as used.
- If you have to cancel late because you're ill or something unexpected happens, write to me. I may waive the fee as a goodwill gesture; I always decide case by case.
Being late
- If you're late, the session still ends at the original time, and the full fee applies.
- For online sessions, if the technology fails, we try to sort it out by phone. If the problem is on my side, we make up the session.
If I cancel
- If I have to cancel because I'm ill or for another reason, I'll let you know as soon as I can.
- You can then choose a new time free of charge, or I refund the session's price if you ask. For a pass, the session goes back on your pass, and if needed I extend the pass.
- I may offer you a different time. You can accept it in your account, or decline it free of charge.
Withdrawal
The 14-day right of withdrawal, and when it doesn't apply, is in section 10 of the Terms. You can also withdraw on the Withdraw from the contract page.